We undertake to recover our clients’ debt
on a “no- collection, no-payment” principle.
We offer both soft collection and hard collection options
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Moreku Investment Holdings
Moreku Investment Holdings PTY (Ltd) (MIH) is a specialized “Front-end” and “Back-end” debt collection Company currently operating out of offices situated in Nelspruit Mpumalanga.
We undertake to recover our clients’ debt on a “no- collection, no-payment” principle.
Our System Capability
As Moreku Investments Holdings we pride ourselves in creating our own solutions, that will ensure the best service delivery to our clients and offering cutting edge technology and proper management system that will ensure success.
Shareholding & Management
MIH was founded in 2010 as a 100% black owned investment company with a core focus in Debt Management and Debt collection services. The core of our business is
to provide our clients with the best collection and debt management tools.
As Moreku Investments Holdings we pride ourselves in creating our own solutions, that will ensure the best service delivery to our clients and offering cutting edge technology and proper management system that will ensure success.
Our aim is to offer a software solution that will low-cost baring so our clients can succeed without being oppressed by significant fees.
We are passionate about using technology to create solutions for and with our clients. We continuously craft and improve MIH Software to reduce the effort and dependency on human intervention through smart automation. MIH Software is a system that is scalable and adaptable to different and unique environments and workflows. We do not just follow technology trends but rather set new benchmarks.
We offer both soft collection and hard collection options
Soft Collections
Our soft collections consist of telephone calls, SMSs, emails, letters of demand and also a field visit when necessary. By field visits we mean our trained collectors visit Debtors armed with a letter of demand and all other documentation substantiating the amount owed. Our field collectors will take an opportunity of explaining to the Debtor all the process involved in the collections. The field consultants are however not allowed to collect cash payments from debtors as that practice could be open to abuse.
Hard Collections
Hard collections include legal proceedings. This route is taken in cases where there has been positive contact with the debtor who refuses and/or neglects to service the debt. It normally comes as a result of negative response on soft collections.
This tool is only utilized when permission has been granted by our client and when it is necessary and reasonable, justified by the reasons or information obtained by MIH from debtor. In the event permission is granted, MIH will use its attorneys to proceed legally.
Our System Capability
As Moreku Investments Holdings we pride ourselves in creating our own solutions, that will ensure the best service delivery to our clients and offering cutting edge technology and proper management system that will ensure success.
Our aim is to offer a software solution that will low-cost baring so our clients can succeed without being oppressed by significant fees.
We are passionate about using technology to create solutions for and with our clients. We continuously craft and improve MIH Software to reduce the effort and dependency on human intervention through smart automation.
MIH Software is a system that is scalable and adaptable to different and unique environments and workflows. We do not just follow technology trends but rather set new benchmarks.
Our System Capability
As Moreku Investments Holdings we pride ourselves in creating our own solutions, that will ensure the best service delivery to our clients and offering cutting edge technology and proper management system that will ensure success.
Our aim is to offer a software solution that will low-cost baring so our clients can succeed without being oppressed by significant fees.
We are passionate about using technology to create solutions for and with our clients. We continuously craft and improve MIH Software to reduce the effort and dependency on human intervention through smart automation. MIH Software is a system that is scalable and adaptable to different and unique environments and workflows. We do not just follow technology trends but rather set new benchmarks.
MIHDC System
MIHDC System is a debt recovery workflow system, with call center and legal workflow functionality. It manages staff, as well as the communication required to ensure successful debt recovery. MIHDC System includes SMS and e-mail functionality and a digital imaging module allowing true paperless functionality.
Even though MIHDC System integrates with all dialer types available in South Africa to ensure a productive Call Centre environment, its functionality is not limited to the Call Centre industry. MIHDC System accommodates all call center, pre-legal and legal processes and effortlessly handles volumes of matters at a time. Our software as a Debt Recovery Management System is our primary port of information loading debtors’ books of our clientele.
"We undertake to recover our clients’ debt on a “no- collection, no-payment” principle."
Our mission is to ensure that we are the foremost, debt collection, BEE company
in South Africa with the most efficient, outsourced integrated collection ability in the country. We believe it is our primary responsibility to consistently provide
the highest returns on collection of overdue/ delinquent debts on
behalf of our clients.
Our mission is achieved through outstanding customer service and highly innovative collection methods, executed by professionals, well-trained and highly motivated
team. Our vision is to establish MIH as the premier front-end and back- end, collection company
in South Africa and to become a market leader in this segment of the debt collection industry. We undertake to recover our clients’ debt on a
“no-collection, no- payment” principle.
At MIH we consult directly with our clients in order to agree a strategy that best suits the client’s particular requirements. In addition, as a member of The Council of Debt Collectors we are governed by their strict Code of Conduct and Ethical Standards.
We operate within
the parameters outlined by the Debt Collectors Act. We require all our management and staff to sign a code of ethics, conduct and procedures prior to joining the company and all of our employees are required to register with the Council for Debt Collectors.
MIH strives to continually find innovative and dynamic ways of rehabilitating overdue/ delinquent debtors and in so doing, achieve the highest returns for our clients.
We believe that the marketplace’s ever-tightening credit requirements (including the National Credit Act and its regulations) has increased the importance of the rehabilitation of customers versus credit grantors spending money marketing their products with the view of finding new customers.
MIH strives to continually find innovative and dynamic ways of rehabilitating overdue/ delinquent debtors and in so doing, achieve the highest returns for our clients. We believe that the marketplace’s ever-tightening credit requirements (including the National Credit Act and its regulations) has increased the importance of the rehabilitation of customers versus credit grantors spending money marketing their products with the view of finding new customers.
It is our opinion that the need to rehabilitate is growing faster than previously anticipated and we therefore intend growing our front- end capability and business substantially to meet this need. MIH is up-to-date with all the relevant laws and legislations and the trends in the local market and has established the capability to constantly remain updated and current.
We continue to educate our staff and empower our managers accordingly. In addition, we are in a position to observe and apply successful methods used in the collection industry worldwide while being mindful of local debt collection laws such as Access to Information Act, Debt Collections Practices Act, NCA and the Debt Collectors Act. At MIH we constantly strive to ensure that the standards and ethics of our company collectively and our staff individually are always beyond reproach and acknowledged as the very best in our industry. We feel
it is imperative that we are able to maintain our values together with our unsurpassed service and effective teamwork at all times. The key driver to MIH’s success is ensuring that we remain a service driven operation and continue to invest in the training and upliftment of our staff.
7 Bouten Street,
Sonheuwel Ext 1,
Mbombela,
1206
Telephone:+27 013 559 6580
FAX:+27 013 559 6580
E-mail:info@morekuholdings.co.za
Moreku Investment Holdings PTY (Ltd) (MIH) is a specialized “Front-end” and “Back-end” debt collection Company currently operating out of offices situated in Nelspruit Mpumalanga.
MIH was founded in 2010 as a 100% black owned investment company with a core focus in Debt Management and Debt collection services. The core of our business is
to provide our clients with the best collection and debt management tools.
Our survival and prosperity lies in our ability to understand the needs of our clients and fully addressing these needs. We conduct our business with reference to the triple bottom line business model where all stakeholders (Our shareholders, employees & communities) are recognized and considered in every decision. In our efforts to improve on our clients’ bottom line we acknowledge the need to tailor our service and channels in order to collect and manage our clients’.
The company’s strength is largely due to managing
inputs and outputs effectively by proper planning and
time management. Our systems approach and flexible nature allows us to position our services to particular communication requirements thus bridging communication and information gaps for our clients.
Moreku Investment Holdings PTY (Ltd) (MIH) is a specialized “Front-end” and “Back-end” debt collection Company currently operating out of offices situated in Nelspruit Mpumalanga.
pMIH has successfully forged a business relationship with its clients in the telecommunications industry, the Municipal and Provincial Government Departments as well as in the private sector. Our “Front end” operation specializes in the rehabilitation of delinquent debtors enabling them to continue as valued, loyal customers of our clients.
By outsourcing the role of collections
to specialist collectors, our clients have come to realize that they have been relieved from the burden of chasing
up delinquent debtors and they have a sense of being able to concentrate on what they do best, selling their products and services thus achieving and realizing higher profitability for their companies.
MIH is dedicated to achieving excellence in the field of debt collection. In this regard, we are committed to providing tailor-made solutions for our individual clients, designed to suit their specific requirements, whilst providing a professional, efficient and cost-effective debt collection service. In addition,
we aim to provide training for the
skills development of our staff. Where requested, we are willing to provide the same training to our client’s staff as we believe in working in partnership with our clients. At MIH we view our team as an asset, critical to our business, and an integral part of the achievement of our goals and success. We don’t merely collect on debts but we offer a client management system which prevents accounts from being delinquent.
Shareholding
MIH was founded in 2010 as a 100% black owned investment company with a core focus in Debt Management and Debt collection services. The core of our business is
to provide our clients with the best collection and debt management tools.
Our survival and prosperity lies in our ability to understand the needs of our clients and fully addressing these needs. We conduct our business with reference to the triple bottom line business model where all stakeholders (Our shareholders, employees & communities) are recognized and considered in every decision. In our efforts to improve on our clients’ bottom line we acknowledge the need to tailor our service and channels in order to collect and manage our clients’.
The company’s strength is largely due to managing
inputs and outputs effectively by proper planning and
time management. Our systems approach and flexible nature allows us to position our services to particular communication requirements thus bridging communication and information gaps for our clients.
